ServiceNow to acquire Belgian configuration management startup Sweagle – TechCrunch

With more companies moving workers home, making sure your systems are up and running has become more important than ever. ServiceNow, which includes an IT Help Desk component in its product catalogue recognizes that help desks have been bombarded during the pandemic. To help stop configuration problems before they start, the company acquired Sweagle today, a  configuration management startup based in Belgium.

The companies did not share the purchase price.

ServiceNow gets a couple of boosts in the deal. First of all, it gets the startup’s configuration management products, which it can incorporate into its own catalogue, but it also gains the machine learning and DevOps knowledge of the company’s employees. (The company would not share the exact number of employees, but Pitchbook pegs it at 15.)

RJ Jainendra, ServiceNow’s vice president and general manager of DevOps and IT Business Management, sees a company that has pioneered the IT configuration management automation space, and brings with it capabilities that can boost ServiceNow’s offerings. “With capabilities for configuration data management from Sweagle, we will empower DevOps teams to deliver application and infrastructure changes more rapidly while reducing risk,” Jainendra said in a statement.

ServiceNow claims that there can be as many as 50,000 different configuration elements in a single enterprise application. Sweagle has designed a configuration data management platform with machine learning underpinnings to help customers simplify and automate that complexity. Configuration errors can cause shutdowns, security issues and other serious problems for companies.

Sweagle was founded in 2017 and raised $4.05 million on a post valuation of $11.88 million, according to Pitchbook data.

The company is part of a growing pattern of early stage startups being sucked up by larger companies during the pandemic including VMware acquiring Ocatarine and Atlassian buying Halp in May and NetApp snagging Spot earlier this month..

This is the third acquisition for ServiceNow this year, all involving AI underpinnings. In January it bought Loom Systems and Passsage AI. The deal is expected to close in Q3 this year, according to ServiceNow.